Lowongan Kerja Batam IT Application Customer Support Executive PT Innoark Servis Internasional

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IT Application Customer Support Executive
PT Innoark Servis Internasional

Batam

Deskripsi Pekerjaan
  1. Provide 1st/2nd level of helpdesk support to Users via phone or emails and resolves them in a timely manner
  2. Communicate and coordinate with internal departments when required
  3. Perform testing tasks based on Use Case Scenarios
  4. Ensure incidents are logged and updated in the helpdesk ticketing system
  5. Build a good rapport with clients
  6. Learn and achieve good understanding of product features

Requirements:
  1. Excellent verbal, written and interpersonal communication skill in English
  2. A good and responsible team player;
  3. Proactive, willing to learn and able to work with minimum supervision
  4. Good analytical and empathic skills with positive work attitude
  5. Results oriented;
  6. Strong telephone communication skills - ability to communicate effectively with clients over phone.
  7. Knowledge in usage of Microsoft office
  8. Willing to work Overtime when necessary;
  9. Willing to travel;
  10. Educational background in software is preferred;
  11. 5 days work per week

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